I found a mysterious charge from GoDaddy.com on my credit card bill this morning. Never having done any business with GoDaddy, I immediately thought "FRAUD"
After waiting on hold for 10 minutes, a rep with GoDaddy told me the charge was for a domain called something like "freecelluite.com". The rep canceled the charge and initiated a fraud investigation.
I then called my credit card issuer (First USA/United Mileage Plus) and told them about the charge. Their first step was to cancel my account, which of course means that I will have to contact any merchant that automatically posts a monthly charge to my account.
Bottomline: GoDaddy has horrible fraud protection (see image below) as they can't even bother to ask for the CVV on Internet orders (what a joke). Wonder how many of the "new" customers they acquired from their Superbowl ad are actually valid/not fraudulent. My credit card issuer shafts me by canceling my account and leaving me to clean up the mess. I asked to have any internet-based, non-CVV authorization requests automatically denied - this "wasn't possible".
Looks like all the credit card PR effort about protecting identities is just hot air.
GoDaddy - you suck. Get a clue in the Internet age.
FirstUSA - you suck. Get a clue about customer service. No wonder fraud is a growing percentage of the credit card business.
Update: Looks like GoDaddy ads are appearing for some people. Don't do it! Also, me thinks Google has some work to do. Nothing like paying money to have your ad show up next to an article about how your service sucks.
Tags: credit card, fraud, GoDaddy, First USA, United